Refund & Return Policy
At Ginzaribbon, we want you to love your purchase. If for any reason you are not completely satisfied, we are here to help.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
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Items must be returned within 30 days of the delivery date
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Items must be unworn, unwashed, and in their original condition
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All original tags must remain attached
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Items must be returned in their original packaging
Non-Returnable Items
The following items are not eligible for return:
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Final sale or marked-down clearance items
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Items that have been worn, washed, altered, or damaged by the customer
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Items returned beyond the 30-day window
How to Initiate a Return
To initiate a return, please contact us at ginzaribbon@gmail.com with your order number and the reason for your return. Our customer service team will provide you with return instructions and the return shipping address.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or credit card issuer may take additional time to reflect the credit on your statement.
Exchanges
If you wish to exchange an item for a different size or color, please contact us at ginzaribbon@gmail.com. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund for the returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at ginzaribbon@gmail.com with your order number and a photo of the damage. We will arrange for a replacement or a full refund, including any return shipping costs, at no additional charge to you.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed for shipping, we will cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled and must be returned in accordance with this policy.
Contact Us
If you have any questions regarding our Refund & Return Policy, please reach out to us at:
ginzaribbon@gmail.com