Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a direct link to track your package.

How to Track Your Order

1. Locate the shipping confirmation email sent to the address you provided at checkout.

2. Click on the tracking link provided in the email, or copy the tracking number.

3. Paste the tracking number into the carrier's website to view real-time updates on your shipment's location and estimated delivery date.

Tracking Information Not Updating?

It may take up to 24 to 48 hours for tracking information to appear after your order has been dispatched. This is normal and simply means the carrier has received your package and is processing it for transit. If your tracking status has not updated after 48 hours, please contact us at ginzaribbon@gmail.com for assistance.

Shipping Confirmation Not Received?

If you did not receive a shipping confirmation email, please check your spam or junk folder. If it is not there, log into your account on our website to view your order status, or reach out to our support team.

Delivered But Not Received?

If your tracking shows that your package has been delivered but you cannot locate it, we recommend the following:

• Check with neighbors or household members.

• Look around your property, including front and back entrances.

• Contact the carrier directly using the tracking number for more detailed delivery information.

For any further questions regarding your order, please email us at ginzaribbon@gmail.com.